TERMS AND CONDITIONS


About Cloudstay
The Hotel Booking Service is rendered by Cloudstay., which is a Limited Liability Partnership company , incorporated under the laws of the India and having its Registered office at Dwarka-Nashik-Mah(India) and Corporate office at Navi Mumbai. Cloudstay India Llp is registered with no- AAQ-7526

Content

  1. Code of Good Practices
  2. Introduction TCs
  3. Definitions
  4. Eligibility of use of services
  5. Scope and nature of our Service
  6. Prices
  7. Privacy and cookies
  8. Payments
  9. Pre- payment, cancellation
  10. communication
  11. Guest review
  12. Intellectual property rights
  13. Applicable law and jurisdiction
  14. Fake Calls and phishing
  15. Refund Policy

Code of Good Practices


Our mission is to make available good hotels at lowest rate and at very low commission rate. Introduce the travelers of world the indian hospitality and heritage by offering the Indias best places to stay and greatest places and attractions to visit in the most convenient way. In order to achieve this goal, we will live up to the following good practices:
  • We care about you: We offer our Platform and customer service 24/7/365
  • We bring and allow you to experience: All types of Hotels, Resorts, Service Apartments, BnB homes, House boat, Tent Stay, Events, Farm stay etc
  • We help you to manage your trips, Hotels and provide real information
  • We can facilitate the payment of any (entrance) fee, purchase or hire of any Trip product and service which uses our payment service
  • our dedicated customer care centers will help you at every stage
  • We listen to you: our Platform is the product of what YOU (the users) prefer and find most convenient when using our service
  • We hear you: we show uncensored reviews (of customers who have actually stayed)
  • We promise you an informative, user-friendly website that guarantees the best available prices.
  • We are always with you.


Introduction TCs
These terms and conditions, as may be amended from time to time, apply to all our services directly or indirectly (through distributors) made available online, through any mobile device, Laptop or computers, by email or by telephone. By accessing, browsing and using our website or any of our applications through whatever platform (hereafter collectively referred to as the "Platform") and/or by completing a reservation, you acknowledge and agree to have read, understood and agreed to the terms and conditions set out below (including the privacy statement). These pages, the content and infrastructure of these pages, and the online reservation service (including the facilitation of payment service) provided by us on these pages and through the website are owned, operated and provided by Cloudstay. and are provided for your personal, non-commercial use only, subject to the terms and conditions set out below. The relationship that we have with the Trip Providers are governed by separate terms and conditions which govern the (B2B) commercial relationship we have with each of these Trip Providers. Each Trip Provider acts in a professional manner vis-à-vis Cloudstay when making its product and/or service available on or through Cloudstay (both for its business-to-business ("B2B") and/or business-to-consumer ("B2C") relationship). Please note that Trip Providers may have, declare applicable and/or require (acceptance of) – in addition to the policies and fine print as disclosed on the website, their own (delivery / shipping / carriage / usage) terms and conditions and house rules for the use, access and consummation of the Trip (which may include certain disclaimers and limitations of liability).
Definitions

"Cloudstay", "us", "we" or "our" means Cloudstay, a limited liability company incorporated under the laws of the India, and having its registered address at Plot no-5, Bapu Bungalow, Amrutratna Nagar, Kathe Lane Dwarka, Nashik (Maharashtra) Country-India. "Platform" means the website and Mobile app on which the Trip Service is made available owned, controlled, managed, maintained and/or hosted by Cloudstay. "Trip" means the various different travel products and services that can be ordered, acquired, purchased, bought, paid, rented, provided, reserved, combined or consummated by you from the Trip Provider. "Trip Provider" means the professional provider of accommodation (e.g. hotel, motel, apartment, resort, farm house, tent stay, house boat, bed & breakfast), attractions (e.g. (theme) parks, museums, sightseeing tours), or any event manager on our website. "Trip Service" means the online purchase, order, (facilitated) payment or reservation service as offered or enabled by Cloudstay in respect of various products and services as from time to time made available by Trip Providers on the Platform. "Trip Reservation" means the order, purchase, payment, booking or reservation of a Trip.



1.Eligibility of use of services
You must be at least eighteen (18) years of age or above and capable of entering, performing and adhering to these terms. While individuals under the age of 18 may utilize/browse the Cloudstay Platform, they shall do so only with the involvement, guidance and supervision of their parents and / or legal guardians, under such parent /legal guardian’s registered account. Cloudstay reserves the right to terminate User’s access and refuse to provide User with access to the Cloudstay Platform if Cloudstay discovers that User is under the age of 18 years.

2.Scope and nature of our Service Through the Platform, we (Cloudstay. and its affiliate (distribution) partners) provide an online platform through which Trip Providers – in their professional conduct of business (i.e. B2C or B2B) – can advertise, market, sell, promote and/or offer (as applicable) their products and service for order, purchase, reservation, hire, and through which relevant visitors of the Platform can discover, search, compare, and make an order, reservation, purchase or payment (i.e. the Trip Service). By using or utilizing the Trip Service (e.g. by making a Trip Reservation through the Trip Service), you enter into a direct (legally binding) contractual relationship with the Trip Provider with which you make a reservation or purchase a product or service (as applicable). From the point at which you make your Trip Reservation, we act solely as an intermediary between you and the Trip Provider, transmitting the relevant details of your Trip Reservation to the relevant Trip Provider(s) and sending you a confirmation email for and on behalf of the Trip Provider. Cloudstay does not (re)sell, rent out, offer any (travel) product or service. When rendering our Trip Service, the information that we disclose is based on the information provided to us by Trip Providers. As such, the Trip Providers that market and promote their Trip on the Platform are given access to our systems and extranet through which they are fully responsible for updating all rates/fees/prices, availability, policies & conditions and other relevant information which is displayed on our Platform. Although we will use reasonable skill and care in performing our Trip Service, we will not verify if, and cannot guarantee that, all information is accurate, complete or correct, nor can we be held responsible for any errors (including manifest and typographical errors), any interruptions (whether due to any (temporary and/or partial) breakdown, repair, upgrade or maintenance of our Platform or otherwise), inaccurate, misleading or untrue information or non-delivery of information. Each Trip Provider remains responsible at all times for the accuracy, completeness and correctness of the (descriptive) information (including the rates/fees/prices, policies & conditions and availability) displayed on our Platform. Our Platform does not constitute and should not be regarded as a recommendation or endorsement of the quality, service level, qualification or (star) rating of any Trip Provider (or its facilities, venue, vehicles, (main or ancillary) products or services) made available, save as explicitly indicated or set out otherwise. Our Trip Service is made available for personal and non-commercial use only. Therefore, you are not allowed to re-sell, deep-link, use, copy, monitor (e.g. spider, scrape), display, download or reproduce any content or information, software, reservations, tickets, products or services available on our Platform for any commercial or competitive activity or purpose.

3.Prices The prices as offered by the Trip Providers on our Platform are highly competitive. All prices for your Trip are displayed including GST and all other taxes (subject to change of such taxes) and fees, unless stated differently on our Platform or the confirmation email/ticket. Ticket prices are per person or group and subject to validity or expiration as indicated on the website, if applicable. Applicable fees and taxes may be charged by the Trip Provider in the event of a cancellation. Sometimes cheaper rates are available on our Platform for a specific stay, product or service, however, these rates made available by Trip Providers may carry special restrictions and conditions, for example non-cancelable and nonrefundable. Please check the relevant product, service and reservation conditions and details thoroughly for any such conditions prior to making your reservation. Obvious errors and mistakes (including misprints) are not binding.

4.Privacy and cookies Cloudstay respects your privacy. Please have a look at our privacy and cookies policy for further information.

5.Payments You hereby agree and understand that you will have to pay the usage fee as mentioned on the Cloudstay Platform for the concerned Services via the payment mode provided on the Cloudstay Platform post which User’s requested reservation will be confirmed. Once the reservation has been confirmed, Cloudstay will debit the usage fee from the payment mode selected by the User. The User agrees and acknowledges that the payment procedure may call for and require additional verification of or information from the User and the User undertakes to provide complete, correct and proper information.
Cloudstay uses third party payment providers to receive payments from User. Cloudstay is not responsible for delays or erroneous transaction execution or cancellation of reservation due to payment issues. Cloudstay takes utmost care to work with third party payment providers, but does not control their systems, processes, technology and work flows, hence cannot be held responsible for any fault at the end of payment providers.
User making payments for Services provided via the Cloudstay Platform, would be making payments to the entities mentioned as per the link mentioned in the tab named Payment for Services.

6.Pre-payment, cancellation By making a Trip Reservation with a Trip Provider, you accept and agree to the relevant cancellation policy of that Trip Provider, and to any additional (delivery) terms and conditions of the Trip Provider that may apply to your Trip (including the fine print of the Trip Provider made available on our Platform and the relevant house rules of the Trip. If you have a late or delayed arrival on the check-in date or only arrive the next day, make sure to (timely/promptly) communicate this with the Trip Provider so they know when to expect you to avoid cancellation of your Trip (Reservation) or charge of the no-show fee. Our customer service department can help you if needed with informing the Trip Provider. Cloudstay does not accept any liability or responsibility for the consequences of your delayed arrival or any cancellation or charged no-show fee by the Trip Provider.

7.communication By completing a Trip Reservation, you agree to receive (i) an email which we may send you shortly prior to your arrival date, giving you information on your destination and providing you with certain information and offers (including third party offers to the extent that you have actively opted in for this information) relevant to your Trip ( Reservation) and destination, (ii) an email after arrival to rate the (experience with your) Trip Provider and the Trip Service, and (iii) an email which we may send to you promptly after your stay inviting you to complete our guest review form. See our privacy and cookies policy for more information about how we may contact you. Cloudstay disclaims any liability or responsibility for any communication by or with the Trip Provider on or through its platform. You cannot derive any rights from any request to, or communication with the Trip Provider or (any form of) acknowledgement of receipt of any communication or request. Cloudstay cannot guarantee that any request or communication will be (duly and timely) received/read by, complied with, executed or accepted by the Trip Provider. In order to duly complete and secure your Trip Reservation, you need to use your correct email address. We are not responsible or liable for (and have no obligation to verify) any wrong or misspelled email address or inaccurate or wrong (mobile) phone number or credit card number. Any claim or complaint against Cloudstay or in respect of the Trip Service must be promptly submitted, but in any event within 30 days after the scheduled day of consummation of the product or service (e.g. check out date). Any claim or complaint that is submitted after the 30 days period, may be rejected and the claimant shall forfeit its right to any (damage or cost) compensation. Due to the continuous update and adjustments of rates and availability, we strongly suggest to make screenshots when making a reservation to support your position (if needed)

8.Guest reviews Only customers who have stayed at the Accommodation will be invited by Cloudstay to comment on their stay at the relevant accommodations and to provide a score for certain aspects of their stay or may receive a rating request during their stay. The completed guest review (including submitted rating during your stay) may be (a) uploaded onto the relevant Trip Provider's information page on our Platform for the sole purpose of informing (future) customers of your opinion of the service (level) and quality of the Trip Provider, and (b) (wholly or partly) used and placed by Cloudstay at its sole discretion (e.g. for marketing, promotion, or improvement of our service) on our Platform or such social media platforms, newsletters, special promotions, apps, or other channels owned, hosted, used, or controlled by Cloudstay. Cloudstay does not compensate or otherwise reward a customer for completing a review. The guest review form should be regarded as a survey and does not include any offers, invitations, or incentives whatsoever. Cloudstay undertakes to use its best efforts to monitor and remove reviews that include obscenities or the mention of an individual’s name or reference to stolen goods. Cloudstay will not accept reviews which include:

  • Profanity, sexually explicit, hate speech, discriminatory, threats, violence
  • Mention of full names, personal attack towards the staff
  • Promoting illegal activities (e.g. drugs, prostitution)
  • Sites, emails and addresses, phone numbers, cc details
  • Politically sensitive comments
Cloudstay and the Trip Provider are each entitled to terminate their relationship for whatever reason (including in the event of breach of contract or (filing for) bankruptcy) with due observance of the relevant notice period as agreed between both parties.

9.Intellectual property rights Unless stated otherwise, the software required for our services or available at or used by our Platform and the intellectual property rights (including the copyrights) of the contents and information of and material on our Platform are owned by Cloudstay.

10.Applicable laws and Juridiction These terms and conditions and the provision of our services shall be governed by and construed in accordance with Indian law. This Agreement, and all transactions entered into on or through Cloudstay Platform shall be interpreted, construed and governed by the laws of India which shall be applicable to this Agreement without regard to principles of conflict of laws. the parties shall refer any unresolved disputes to the exclusive jurisdiction of courts in Mumbai.

11.Fake calls and phishing- Cloudstay's employees or authorized representatives will never contact a User asking for his/ her credit or debit card number, expiry date, CVV, net banking login, passwords, OTP etc. nor will they ever request for a fund transfer to a personal or an individual bank account. Further, they will also not ask a User to install any third-party applications that enable them to view a User's mobile or computer screen.

12.Refund Policy In case of cancellation of booking the refund policy is applicable as per respective hotel you have booked. However, if any problem arises due to Cloudstay and if it is found true as per our expert team’s opinion we will refund your full booking amount plus 5% of the basic booking amount in your wallet or in your account which is provided at the time of booking.